Frequently Asked Questions

Wanna know more about something? Need help with something? Go through our list of Frequently Asked Questions, or get in touch!

How can we get Build A Scoop ice cream?

You can get Build A Scoop Ice Cream by:
– Walking into a store, and ordering.
– Getting it delivered.
– Calling us for a takeout order.
Visit the Find Us page for more details.

Can I really make my own ice cream?

Yes!

That’s what we stand for – the most important ingredient of your ice cream is YOU!

Walk into a store and tell us your choice of base, flavor and toppings.

Visit the Build Your Scoop page for more details.

Do you offer any products other than ice cream?

Yes, we do!

In addition to ice cream, we can offer you a choice of pies.

And, if you have a dog, we can whip up a puppy scoop for them as well!

Are your shops dog-friendly?

Yes.

I have a food allergy. Can I eat your ice cream?

We are committed to the health and safety of all our customers. Please get in touch with us with details of your allergy, and we’ll help you out 🙂

Can pregnant women eat your ice cream?

Yes you can!

Our premium products are made with Real Milk, GMO Free, No Preservatives, Natural Sweeteners, & Gluten Free. Premium Quality, Better Taste. Kosher, Halal. Made with Australian Milk. Froyo Nitrogen Ice Cream. Corn Syrup Free, and Vegan.

Which of your products are certified kosher?

All of our base gelato mixes are kosher.

Is it possible to get a Build A Scoop shop in my area?

Build A Scoop operates on the franchisee model.

If you, or any of your friends would like to join our family, you can consider opening a franchise.

Can I sell Build A Scoop ice cream at my store/restaurant?

You can sell pints of our ice cream in your store. Please contact us for details.

What is your shipping/delivery policy?

Our shipping and delivery policies are limited to the service level agreement (SLA) of our third party delivery vendors.

What is your refund policy?

We strive to show our customers excellent customer service and only serve the best frozen desserts. If there is an issue with your order, please contact us immediately so that we may take care of the issue.

Can I work with you?

Of course, provided we have positions open!

Please check the Jobs page.